SLS Customer Communications Management
Learn how we help build strong customer relationships while maintaining operational efficacy at its highest.
Focus on Building strong relationships with customers
SLS CCM is a customer communication hub. It provides its clients with call centers and the tools they need to manage their customers' needs with ease. The platform also allows our clients to focus on building stronger relationships with their customers, rather than on how to communicate with them.
Track customer satisfaction and growth
See customer relations at a glance
Easily build stronger relations with your customers through us
The Problem
- For many businesses a good customer base and the relationship with them can make or break the company. So, the stakes are truly high. But as business grow, communicating with customers becomes harder, and keeping good and stable relationships starts to pose a challenging task.
- But what can be done? Emails? Answering every call? Only replying to those with the highest priority? All these have proven to be inefficient and lead to customers leaving for the alternative. Customer service tools available in the market have proven to be ineffective in building real, lasting, and strong relationships
The Solution
With SLS CCM you have two options;
- Leave everything to us. We’ll manage everything for you from providing the customer support centers to answering your calls and messages. And in the end, we will provide you with tailored reports which will provide you with insights into your customers and their perception of your business.
- We will provide you with an all-in-one platform that can help your team focus on what matters and facilitate the process of building strong customer relations like never seen before.
Some of our important features
1- Accessibility
- Customer care through various channels including calls, texts, emails, and even social media
- We can speak several languages including, English, Farsi, Arabic, Turkish, and more
2- Our Team
- Our team consists of nearly 400 professionals who can fine-tune our client's products and services based on the presented demands
3- Infrastructure
Deployment of up-to-date tech which will ensure a seamless line of contact between us and your customers
- Software and hardware which can conduct over 1,500 simultaneous lines of contact
- Cloud-based contact center
4- Specialization
- We can provide specialized and tailored experience to all sorts of businesses
- This includes smaller business-like startups to vast corporate firms
SLS Call Center Management Platform (CRM)
1- Collaboration
- Every customer conversation is surrounded by team collaboration capabilities.
- Easily work together on complex customer responses in real-time.
2- Customer Data
- Customer information and previous conversations are placed in context.
- Make every teammate an expert on the customer they’re communicating with.
3- Automated workflows
- Our platform is designed as a way to automate and integrate several crucial features including AI-assisted queue management, real-time call status, and activity reports.
- This has been done primarily because we believe that replacing manual processes across the system will, in turn, give your team more time to connect with customers.
4- Analytics
- Our platform will frequently (based on your demand) provide you with detailed and insightful reports regarding customer relations.
- The data-driven report is essentially an analysis of how your customers perceive your company and whether they are satisfied with your services, products, and support.
- The data can also enhance your team’s efficiency and, in some cases, redirect their goals.
- How healthy your customer relationships are and how they can be improved can also be easily derived from the reports.
5- Omnichannel Messaging
- Bring all your communication channels together using SLS CCM
- Including, E-mail, SMS, social media, and more
Customer relationships and operational efficiency
If customer relationships are taking a back seat to operational efficiency, good news: with SLS, you can have it all.
Grow your business
- With information at your fingertips and built-in collaboration tools, you can stay focused ondriving revenue and retention.
Manage your costs
Costs are managed in two ways:
a. Team performance can be streamlined to wherever needed most as a result of automated workflows.
b. The platform automatically discovers improvement opportunities using detailed analytics.
Keep your customers happy
- SLS lets you focus on what you do best—creativity and running the business and we’ll handle the relationship-building process
Bring it all to us
- Either let us handle everything and you can focus on how to perform better.
- Or allow us to provide you with the tools you need to strengthen your relations with your customers.
Turn customer conversations into business impact
- For teams of 5 or 1,500
- Full administrative control with SLS, you have custom governance to best serve your customers. We allow you to control permissions, provisioning, access rights, and more.
- Security that scales with you our platforms are built using industry-standard encryption and security protocols. Daily encrypted backups are also conducted, where the backups are only accessible using a unique enterprise identity and custom passcode.
- Invested in compliance we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.
Our Experience in the field
- We currently own and operate over 50 fully functional cutting-edge contact centers
- We are proud of completing over 7 million minutes of conversations with our customers
Our Solutions
Management
- Easily access and analyze what’s going on using the management dashboard or our wallboard.
- Manage everything in one glance in our well-designed web panel.
- Easily make changes to the system from your desk in the office. Or even at home!
Monitoring
With SLS CCM, client Communication is your edge
- Contact center status report
- Easily monitor call, and service level responsiveness of agents
- Define multiple projects in your company and receive independent reports tailored for you
- Performance Comparison Reports
- Contact list with advanced search capabilities
System Report
Don’t worry about our systems and platform! We'll take care of that.
- Manage all communication channels in a comprehensive panel of Software
- Integration between text messaging, calls, social media, and other communication channels
Smart IVR
Say goodbye to your antiquated customer support
- Ability to define/receive/send SMS, email, or fax through SLS IVR
- Allow your customer to make transactions using IVR
- Interactive Omnichannel IVR
- Customer categorization and filtration based on keypad number inputs
Reports and performance monitoring
Build strong client relationships for life
- Tailored reports for you based on your calls, texts, and social media presence
- Online contact center monitoring
- Real-time notification
- Comprehensive Contact center reports / Agent Performance Comparison Report
- Notification in critical situations via text messaging and social network robots
Polling
Give clients an unforgettable experience
- Defining and managing polls using either calls or texts
- Survey results management reports
- Ability to use text mining tools in the poll results to fully analyze the survey
The Role of Artificial Intelligence in SLS CCM
Take your customer support to the next level with our machine learning and AI
- Emotion Detection, Data analysis, and data mining
- Intelligent distribution of calls and Smart transfer
- Call Trend Reports
- Smart Queue management
- Call trend logs
- Automated work division based on skills and needs
How our AI assists you in your day-to-day tasks:
Clients
Elevate your client’s experience
- API integration
- Smart IVR
- Knowledge Tree
- Smart Queue
Employees
Empower your employees
- Powerful all-in-one platform
- Work Flow Automation
- Unified interface
- Automatic Tag Recommendation
Management
Take your management to the next level
- 360',24/7 Monitoring & Smart Reports
- Remote & Mobile Friendly Panel
SLS CCM Vs. Competitors
We provide all the features available in other call centers and CCM platforms and so much more.
- Ability to handle large numbers and different types of requests
- Artificial intelligence tools
- Round-the-clock support
- Integration with all communication channels
- Competitive pricing
- Multi-language support